Legal
Find the rules that apply to edsoQ
Use this policy directory to understand account use, learning, payments, privacy and community expectations before signing up.
Choose the terms for your action
Review account and consent terms before registration or linking, QSquad and provider terms before teaching or joining, payment and wallet terms before a financial action, and safeguarding and content rules before participation. Each policy shows its version and effective date.
Accounts, privacy and consent
Review account eligibility, parent and guardian linking, consent and the handling of personal information before registration or linking.
Terms of ServiceThe agreement between you and edsoQ for using the platform.Privacy PolicyWhat personal data edsoQ collects, why, and what happens to it.Cookie PolicyThe cookies this website sets, what each is for and how long it lasts.Data RetentionWhy edsoQ keeps each kind of record, and the exceptions to deletion.Student TermsParticipation and payment commitments when you join a QSquad.Parent and Guardian TermsInvitations, consent, access and approvals for a parent or guardian.Parent and Guardian ConsentA guardian's authority, and how a linked student's information is processed.Accessibility StatementThe accessibility support edsoQ offers and how to ask for help.
QSquads and providers
Review the QSquad, teacher, organisation and scholarship terms before teaching or joining.
QSquad TermsEnrolment, the joining deadline, attendance and remedies in a QSquad.Teacher TermsIdentity KYC, the teacher subscription, delivery, earnings and missed sessions for teachers.Organisation TermsProvider duties, teams and payments for organisations.Scholarship TermsEligibility, what an award covers and its conditions.
Payments, refunds and attendance
Review the applicable wallet, pricing, refund, session-lock and teacher non-attendance rules before making payments or committing to a schedule.
Refund PolicyWhen a payment is refunded, how to ask and where the money goes.Payment TermsFees, taxes, supported payment methods and deductions.Wallet TermsAdding funds as Creds, what each role may do with them, and refunds.Creds TermsCreds as edsoQ's payment unit: 1 Cred = USD 0.40, and their restrictions.
Community guidelines and safety
Review expected behaviour, prohibited conduct, content rules and safeguarding before participation. Use the Trust and Safety page for practical information.
Community GuidelinesLearn together. Share responsibly. Grow as a community.Acceptable Use PolicyPermitted activity on edsoQ and how the rules are enforced.Content and UGC PolicyProvider responsibility for content, and how to report it.Safeguarding PolicyAge rules, parent invitations and how concerns are escalated.Trust & SafetyPractical information on reporting and safety.
Questions about a policy? Contact us or visit the Help centre.