QSquad Terms

Independent learning providers

Teachers and organisations are independently responsible for their profiles, qualifications, affiliations, listings, materials, teaching delivery and conduct. Each user is responsible for their own content and behaviour. Learners and parents should review suitability, syllabus, schedule, price and relevant credentials before joining. edsoQ does not guarantee teaching quality, every user statement, accreditation, future conduct or learning outcomes. edsoQ remains responsible for its own platform processes and any duties that cannot lawfully be excluded.

Before joining

Review subject, level, language, syllabus, teacher or organisation, prerequisites, schedule, number of sessions, total price and deadline. A provider must accurately describe any qualification, awarding body or accreditation claim. A listing or verification badge is not an accreditation endorsement.

Capacity and pricing

The minimum total teaching-session value is 100 Creds for the group, not 100 per learner. The teaching-session value multiplied by the number of sessions is the group course commitment. The learner’s share depends on the participant count at the joining deadline. The maximum reservation, sessions, additional fees, optional items, applicable Tax and final total must be disclosed before confirmation. Tax is shown once in the total; a transaction summary states whether it is included or additional. General website wording does not establish one Tax rate for every country. Individual teachers may host up to 10 learners; authorised organisation arrangements may exceed 10 under the approved capacity and pricing rules.

Joining and the lock

Joining and ordinary withdrawal close 24 hours before the first session. Before that deadline a learner may leave and the reservation is released under the payment rules. At the deadline, enrolment is assessed and the disclosed share is charged from the hold; any excess hold is released. If minimum enrolment is not met, the QSquad does not proceed and holds are released. After the deadline, students, parents, teachers and organisations cannot make an ordinary cancellation or removal. Safety restrictions, technical incident handling and remedies for non-delivery are separate processes and do not authorise an undisclosed increase in another learner’s locked payment.

Attendance and changes

Attend at the published time and follow appropriate session conduct. Before the lock, material changes affecting participants or cost require clear disclosure and the applicable approval process. A silent edit must not impose a higher financial commitment. After the lock, ordinary cancellation, rescheduling or member removal cannot be used to bypass the fixed commitment.

Missed sessions

If a teacher has not joined when a session is due to start, report the session through its reporting option or Support; use the public Contact form if you cannot sign in. Include the scheduled time and time zone, the session reference and what occurred. Attendance records, participant information and any relevant technical incident may be considered. A report alone does not establish fault. Disputed earnings may be held pending review. The decision may provide an eligible refund for the undelivered part, or a replacement session accepted by the affected learner, according to the applicable terms and rights. A learner need not accept an undisclosed replacement or pay again merely to report non-delivery.

Provider action

Confirmed provider non-attendance may lead to an account warning, corrective steps, temporary restrictions on hosting or publishing, or suspension or termination for serious or repeated failures. The response depends on the evidence, seriousness, previous incidents and applicable rules. Refund adjustments concern the affected transaction; no automatic monetary fine or fixed penalty amount is established by this text. A provider may submit relevant evidence and request review through Support.

Conduct and recordings

Do not harass others or redistribute paid materials without rights. Follow the safeguarding and recording restrictions; under-18 learner participation must not be used to obtain unauthorised private contact or content.

Questions and requests

Contact support@edsoq.com or use edsoq.com/contact. Include the relevant account, QSquad, session or transaction reference. Do not send passwords, one-time codes or full payment-card details. A request does not guarantee a particular decision or processing time. Rights and duties that cannot lawfully be excluded remain unaffected.