Organisation Terms

Authority and organisation context

An authorised person creates and administers the organisation from their own account. The organisation is responsible for the authority and conduct of its representatives, staff access and information it provides. Individual members must use their own credentials.

Checks and claims

Verification refers only to the particular checks described for that verification process. Reviewing a submitted identity document, licence or certificate is not the same as confirming every statement with an issuer. Verification is not accreditation, a quality rating, an assurance of authorisation in every jurisdiction or a guarantee of future conduct. Providers must keep submitted details current and must not describe an edsoQ badge as official educational approval. An organisation listing does not establish accreditation, university affiliation or awarding-body recognition. Describe any such claim accurately and provide a valid basis.

Team permissions

Assign only necessary permissions. Billing or finance access does not automatically authorise access to private academic or identity records. Remove a representative’s access when their authority ends.

Teacher access

Organisation checks are separate from teacher checks. Each individual who teaches for the organisation must meet the same teacher-access requirements as any other teacher: the applicable account and teacher-age rules, their own profile photo, a copy of their own original accepted national ID card or passport, completed identity KYC, an enrolled teacher subscription with a saved payment card and the current teacher terms accepted. Organisation membership, an invitation or a role switch does not replace or bypass these requirements. No teaching licence, degree or teaching certificate is required by edsoQ; the organisation remains responsible for any requirement that applies to the teaching it offers. Any arrangement for an organisation to fund a teacher's subscription applies only where it has been separately approved and disclosed.

Independent provider duties

Teachers and organisations are independently responsible for their profiles, qualifications, affiliations, listings, materials, teaching delivery and conduct. Each user is responsible for their own content and behaviour. Learners and parents should review suitability, syllabus, schedule, price and relevant credentials before joining. edsoQ does not guarantee teaching quality, every user statement, accreditation, future conduct or learning outcomes. edsoQ remains responsible for its own platform processes and any duties that cannot lawfully be excluded.

Capacity and revenue

Provider revenue shares are 60% for 1–5 learners, 70% for 6–9, 80% for 10 and 90% for more than 10. Above-10 QSquads are for authorised organisations only; an individual teacher’s QSquad is limited to 10 learners. The provider payment summary must identify the sharing basis, participant-count lock, treatment of Tax and pass-through charges, and any deductions before the provider confirms the arrangement. A revenue share is not a guarantee of bookings, earnings or availability for withdrawal.

Organisation wallet

Organisation earnings and transactions belong in the organisation wallet under authorised access. Review the sharing basis, deductions, Tax and net payout before confirming. Do not treat a member’s personal wallet as the organisation balance. Earnings and payout approval are not guaranteed.

Sessions and no shows

Joining and ordinary withdrawal close 24 hours before the first session. Before that deadline a learner may leave and the reservation is released under the payment rules. At the deadline, enrolment is assessed and the disclosed share is charged from the hold; any excess hold is released. If minimum enrolment is not met, the QSquad does not proceed and holds are released. After the deadline, students, parents, teachers and organisations cannot make an ordinary cancellation or removal. Safety restrictions, technical incident handling and remedies for non-delivery are separate processes and do not authorise an undisclosed increase in another learner’s locked payment.

If a teacher has not joined when a session is due to start, report the session through its reporting option or Support; use the public Contact form if you cannot sign in. Include the scheduled time and time zone, the session reference and what occurred. Attendance records, participant information and any relevant technical incident may be considered. A report alone does not establish fault. Disputed earnings may be held pending review. The decision may provide an eligible refund for the undelivered part, or a replacement session accepted by the affected learner, according to the applicable terms and rights. A learner need not accept an undisclosed replacement or pay again merely to report non-delivery.

Provider enforcement

Confirmed provider non-attendance may lead to an account warning, corrective steps, temporary restrictions on hosting or publishing, or suspension or termination for serious or repeated failures. The response depends on the evidence, seriousness, previous incidents and applicable rules. Refund adjustments concern the affected transaction; no automatic monetary fine or fixed penalty amount is established by this text. A provider may submit relevant evidence and request review through Support.

Questions and requests

Contact support@edsoq.com or use edsoq.com/contact. Include the relevant account, QSquad, session or transaction reference. Do not send passwords, one-time codes or full payment-card details. A request does not guarantee a particular decision or processing time. Rights and duties that cannot lawfully be excluded remain unaffected.