Teacher Terms

Teacher eligibility and identity

A teaching qualification or licence is not a registration requirement for the edsoQ teacher role. You must meet the applicable account and teacher-age rules, provide accurate details, use your own profile photo, submit a copy of your original accepted national ID card or passport, and complete the required identity KYC. You remain responsible for the accuracy of your credentials and any requirements applicable to the teaching you offer. A teacher role may be prepared before teaching access is active, but publishing or hosting requires every teaching-access requirement to be complete. Any qualifications, experience or affiliations you choose to publish must be accurate and kept current; adding a credential does not mean edsoQ has verified it. Verification refers only to the particular checks described for that verification process. Reviewing a submitted identity document, licence or certificate is not the same as confirming every statement with an issuer. Verification is not accreditation, a quality rating, an assurance of authorisation in every jurisdiction or a guarantee of future conduct. Providers must keep submitted details current and must not describe an edsoQ badge as official educational approval.

Teacher subscription

Teaching access requires an enrolled Basic subscription, a saved payment card, accepted applicable terms and completion of identity and access checks. Basic is free through 30 June 2027 and costs USD 5 per month from 1 July 2027. Basic continues at that monthly price from August onward unless a later approved change applies. Plan 2 and Plan 3 are Coming soon and unavailable for purchase. Charges require the disclosed payment summary and applicable authorisation; saving a card alone does not authorise an undisclosed price or plan change. The subscription is priced in USD, not Creds, and is billed separately from wallet top-ups, session payments, revenue sharing and withdrawals. Saving a card is not a wallet deposit and does not give withdrawal access. There is no teacher deposit. Card setup, subscription and identity KYC are separate; saving a card does not verify your identity. Renewal, cancellation and any refund of a subscription payment are described in the subscription terms before any charge.

Verification scope

Identity KYC and subscription status do not constitute approval of teaching quality, qualifications, accreditation, course content, future conduct or outcomes. The “Identity checked” label means only that you completed edsoQ's stated identity KYC. Teachers remain responsible for their profiles, teaching and conduct. edsoQ remains responsible for its own platform processes and duties that cannot lawfully be excluded.

Independent provider duties

Teachers and organisations are independently responsible for their profiles, qualifications, affiliations, listings, materials, teaching delivery and conduct. Each user is responsible for their own content and behaviour. Learners and parents should review suitability, syllabus, schedule, price and relevant credentials before joining. edsoQ does not guarantee teaching quality, every user statement, accreditation, future conduct or learning outcomes. edsoQ remains responsible for its own platform processes and any duties that cannot lawfully be excluded.

Capacity and fees

The minimum total teaching-session value is 100 Creds for the group, not 100 per learner. The teaching-session value multiplied by the number of sessions is the group course commitment. The learner’s share depends on the participant count at the joining deadline. The maximum reservation, sessions, additional fees, optional items, applicable Tax and final total must be disclosed before confirmation. Tax is shown once in the total; a transaction summary states whether it is included or additional. General website wording does not establish one Tax rate for every country. Individual teachers are limited to 10 learners. Organisation teaching above that limit requires an authorised organisation context, not an individual-role workaround.

Revenue and withdrawal

Provider revenue shares are 60% for 1–5 learners, 70% for 6–9, 80% for 10 and 90% for more than 10. Above-10 QSquads are for authorised organisations only; an individual teacher’s QSquad is limited to 10 learners. The provider payment summary must identify the sharing basis, participant-count lock, treatment of Tax and pass-through charges, and any deductions before the provider confirms the arrangement. A revenue share is not a guarantee of bookings, earnings or availability for withdrawal. The current withdrawal service charge is 5% of the amount withdrawn plus applicable Tax on that charge, separate from the provider split. Pending or disputed earnings are not automatically withdrawable. No income, learner count or payout date is guaranteed.

Fixed arrangements

Joining and ordinary withdrawal close 24 hours before the first session. Before that deadline a learner may leave and the reservation is released under the payment rules. At the deadline, enrolment is assessed and the disclosed share is charged from the hold; any excess hold is released. If minimum enrolment is not met, the QSquad does not proceed and holds are released. After the deadline, students, parents, teachers and organisations cannot make an ordinary cancellation or removal. Safety restrictions, technical incident handling and remedies for non-delivery are separate processes and do not authorise an undisclosed increase in another learner’s locked payment. A teacher may decline or remove an ordinary booking only before the joining deadline; after it, only edsoQ may restrict or remove a member, as a safety or administrative action under the Refund Policy.

Attendance and no show review

If a teacher has not joined when a session is due to start, report the session through its reporting option or Support; use the public Contact form if you cannot sign in. Include the scheduled time and time zone, the session reference and what occurred. Attendance records, participant information and any relevant technical incident may be considered. A report alone does not establish fault. Disputed earnings may be held pending review. The decision may provide an eligible refund for the undelivered part, or a replacement session accepted by the affected learner, according to the applicable terms and rights. A learner need not accept an undisclosed replacement or pay again merely to report non-delivery.

Consequences and review

Confirmed provider non-attendance may lead to an account warning, corrective steps, temporary restrictions on hosting or publishing, or suspension or termination for serious or repeated failures. The response depends on the evidence, seriousness, previous incidents and applicable rules. Refund adjustments concern the affected transaction; no automatic monetary fine or fixed penalty amount is established by this text. A provider may submit relevant evidence and request review through Support.

Safeguarding and materials

Use lawful, properly licensed materials; maintain appropriate learner boundaries. Do not seek private contact, off-platform payment or unauthorised recording to bypass platform safeguards. Follow under-18 communication and recording restrictions.

Questions and requests

Contact support@edsoq.com or use edsoq.com/contact. Include the relevant account, QSquad, session or transaction reference. Do not send passwords, one-time codes or full payment-card details. A request does not guarantee a particular decision or processing time. Rights and duties that cannot lawfully be excluded remain unaffected.