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Send us a learning question, an account or login problem, a report or a partnership enquiry. No account is needed, and you get a reference number when your message is received.

Account or login problemReport a concernTeaching enquiry

Get in touch with edsoQ

Choose the enquiry category that matches your request.

ReferenceAn account, QSquad, session or transaction reference, if your enquiry is about one.
An account, QSquad, session or transaction reference, if your enquiry is about one.
Do not include passwords, one-time codes or full payment-card details.

Contact routes

  • Learning and account support

    Can’t log in? Try resetting your password, then send this form if that does not work. For joining, schedule or wallet questions, the Help Centre has answers; signed in, you can open a ticket from Support.

    Use this category

  • Teachers and organisations

    Questions about teaching requirements, organisations or learning partnerships. State your subject or organisation and what you want to offer.

    Use this category

  • Safety and reporting

    Report harmful behaviour, suspicious activity or a concern involving a QSquad — this form works without signing in. If your teacher has not joined a session, open that session while signed in and press “Teacher has not joined”: the session and time are attached for you and you get a case reference. Use this form for a session only if you cannot sign in. If someone is in immediate danger, contact local emergency services first.

    Use this category

  • General enquiries

    Describe your question clearly and provide the contact details needed for a reply. Do not include unrelated sensitive documents.

    Use this category

  • Media and collaboration

    Use the appropriate enquiry category for media, events or collaboration proposals. Explain the purpose and relevant background.

    Use this category

Before you send

What to include

  1. 1

    Choose the enquiry category that matches your request.

  2. 2

    Give your name and an email address we can reply to.

  3. 3

    Describe the issue or proposal in clear terms.

  4. 4

    Include relevant account, QSquad or transaction references where needed.

  5. 5

    Send the form and keep the reference number shown when it is received.

FAQ

Frequently asked questions

Do I need an account to contact edsoQ?
No. This form works without signing in, including when you cannot log in. For questions about your account, we may ask you to confirm it is yours before we discuss it.
How quickly will I receive a reply?
We reply to the email address you give. We do not publish a fixed response time; quote your reference number if you follow up.
What should I avoid sending?
Do not send passwords, one-time codes or full payment-card details. Share identity documents only through a specifically requested secure process.

Not sure which category fits?

Pick the closest one. Your message reaches the edsoQ team either way.

Account or login problemReport a concernTeaching enquiry