Version 3Draft, effective 4 November 2026
edsoQ is operated by [Operator legal entity — to be confirmed], whose registered address is [Registered address — to be confirmed].
Student account
A learner under 18 must register through a valid single-use parent or guardian invitation. From the learner’s 18th birthday, independent registration is permitted without that invitation, subject to other account eligibility requirements. A new invited learner is linked to the inviting parent or guardian. Linking an existing account requires the student’s approval before parent access is granted. Every account starts with the student role; eligible additional roles are added to the same account.
Choosing learning
Teachers and organisations are independently responsible for their profiles, qualifications, affiliations, listings, materials, teaching delivery and conduct. Each user is responsible for their own content and behaviour. Learners and parents should review suitability, syllabus, schedule, price and relevant credentials before joining. edsoQ does not guarantee teaching quality, every user statement, accreditation, future conduct or learning outcomes. edsoQ remains responsible for its own platform processes and any duties that cannot lawfully be excluded.
Before confirming a place
The minimum total teaching-session value is 100 Creds for the group, not 100 per learner. The teaching-session value multiplied by the number of sessions is the group course commitment. The learner’s share depends on the participant count at the joining deadline. The maximum reservation, sessions, additional fees, optional items, applicable Tax and final total must be disclosed before confirmation. Tax is shown once in the total; a transaction summary states whether it is included or additional. General website wording does not establish one Tax rate for every country.
Joining and leaving
Joining and ordinary withdrawal close 24 hours before the first session. Before that deadline a learner may leave and the reservation is released under the payment rules. At the deadline, enrolment is assessed and the disclosed share is charged from the hold; any excess hold is released. If minimum enrolment is not met, the QSquad does not proceed and holds are released. After the deadline, students, parents, teachers and organisations cannot make an ordinary cancellation or removal. Safety restrictions, technical incident handling and remedies for non-delivery are separate processes and do not authorise an undisclosed increase in another learner’s locked payment.
Participation
Attend on time, use your own account and respect other participants. Do not misrepresent attendance, copy restricted materials without permission, manipulate reviews or record a class contrary to the applicable permissions and safeguarding rules.
Payments and refunds
Creds are payment credits representing confirmed top-ups or eligible platform earnings. One Cred has a value of USD 0.40. Creds are not reward or rebate points. Attendance, referrals, ratings and course completion do not generate reward Creds. There are no Creds lifetime reward levels or colour multipliers. Students cannot withdraw Creds as cash. Refund eligibility and destination depend on the applicable transaction and Refund Policy; mandatory rights remain unaffected.
When a session is not delivered
If a teacher has not joined when a session is due to start, report the session through its reporting option or Support; use the public Contact form if you cannot sign in. Include the scheduled time and time zone, the session reference and what occurred. Attendance records, participant information and any relevant technical incident may be considered. A report alone does not establish fault. Disputed earnings may be held pending review. The decision may provide an eligible refund for the undelivered part, or a replacement session accepted by the affected learner, according to the applicable terms and rights. A learner need not accept an undisclosed replacement or pay again merely to report non-delivery.
Privacy and support
Share only information needed for learning. Do not publish passwords, payment credentials, private contact information or another learner’s information. Use the report option or Support for a concern.
Questions and requests
Contact support@edsoq.com or use edsoq.com/contact. Include the relevant account, QSquad, session or transaction reference. Do not send passwords, one-time codes or full payment-card details. A request does not guarantee a particular decision or processing time. Rights and duties that cannot lawfully be excluded remain unaffected.