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Support

Find answers and practical guidance

Search the help articles or browse by topic for help with your account, QSquads, payments and safe participation.

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Where to start

Choose what you need help with

Managing your account

Find guidance on registration, roles, profiles, login, account recovery and parent account linking. Learners under 18 register through a valid parent or guardian invitation. From their 18th birthday, learners may register independently without that invitation, subject to other account eligibility requirements.

Learning and using edsoQ

Learn how to explore, join and create QSquads, check schedules, participate in sessions and use available community features.

Wallet and payments

Adding funds as Creds, what a QSquad charges and when, your transactions, refunds and withdrawing earnings.

Privacy and safety

Learn how to use privacy settings, report concerns and understand teacher or organisation verification requirements.

Frequently asked questions

Find concise answers to common questions and links to the current policies.

Help topics

All help topics

Each topic collects the articles for one part of edsoQ.
AccountRegistration, verification, agreements and account states.5 articlesQSquadsJoining, capacity, minimum enrolment, schedules and sessions.6 articlesPaymentsSession charges, payments, refunds and receipts.4 articlesedsoQ CredsPayment credits, confirmed top-ups, eligible earnings and wallet rules. 1 Cred = AED 1 in reference value. Creds are not a rewards or rebate system.3 articlesFor TeachersIdentity KYC, the teacher subscription, creating QSquads, pricing and earnings.4 articlesFor ParentsInviting learners under 18, linking existing accounts, approvals, budgets and safety.3 articlesFor OrganisationsVerification, teams, teachers, students and reporting.2 articlesTrust & SafetyVerification, reporting, moderation and safeguarding.3 articles
A safety concern? Report harmful behaviour or a concern involving a QSquad rather than waiting on an article. For concerns involving a learner under 18, state this clearly in your report.
Trust & Safety

Getting help

How to get started

  1. 1

    Search for the topic or problem you need help with.

  2. 2

    Choose the relevant account role or help category.

  3. 3

    Follow the article instructions and check any linked policy.

  4. 4

    If the issue remains, use the published support channel.

  5. 5

    Provide the relevant QSquad, session or transaction details.

FAQ

Frequently asked questions

Can I read help articles before signing up?
Yes. You can read public help articles before creating an account.
What should I send with a support request?
Describe the issue, when it happened and the relevant reference. Include a screenshot only if it helps, and remove unnecessary personal information.
Should I share my password or payment card details?
No. Do not send passwords, one-time codes or full card details in a support message.
What if my teacher has not joined?
Report the issue when the session is due to begin, including the QSquad and session details.

Still need help?

Search the help articles, or contact support with the details of your question and any transaction reference.

Browse FAQsContact Support