Support
Support
When you need someone to look at your specific situation. Signed in, open a ticket from your account. Can’t log in, or have no account? Use the contact form — it works without signing in.
Locked out, or reporting something urgent without an account? Reset your password first. If that does not work, or you need to report a safety concern and cannot sign in, send the contact form. You get a reference number when it is received.
Three routes
Pick the route that fits
Try the Help centre first
The Help centre covers how edsoQ works — accounts, QSquads, payments, Creds, teaching and parent linking. It is faster than waiting for a reply.
Raising a ticket
Tickets are opened inside your account, so we can see the QSquad, payment or session you are asking about without you having to describe it. Sign in and open Support from your profile. If a teacher has not joined a session, open that session and press “Teacher has not joined”: you get a case reference at once and can follow the decision and any refund under My reports.
Reporting something
Use the report option on a post, message or live session. An edsoQ reviewer looks at each report and decides. See Trust & Safety.
Involving a student under 18? Say so in your report or ticket — anything involving a student under 18 is escalated under its own safeguarding process. If someone is in immediate danger, contact your local emergency services first.