Trust & Safety

Learn and connect with care

Understand how to participate responsibly on edsoQ and where to turn when something concerns you. Safety depends on clear expectations, careful account use and timely reporting.

Community guidelines Report a concern Help Centre

What we expect

Five principles for a safe community

What every member is asked to do, and what edsoQ checks.

Respectful participation

Treat learners, teachers and other members with respect. Harassment, threats, exploitation and misuse of personal information should be reported under the community rules.

Protect your information

Use account privacy controls and share only what is needed. Do not publish private contact details, identity documents or another person’s information without permission.

Teacher and organisation checks

A teacher completes edsoQ’s identity KYC — a photo of themselves and a copy of their own original passport or accepted national ID card — before they can open or host a QSquad; no teaching licence or degree is checked. Organisations are reviewed before their page appears. The “Identity checked” label does not verify qualifications, teaching quality or future conduct, and does not remove the need to report concerns.

Support for younger learners

A new learner under 18 registers only through a valid parent or guardian invitation, and their parent or guardian pays for their places. From their 18th birthday, a learner may register independently without that invitation, subject to the other account eligibility requirements. Learners under 18 do not post, connect or message, and must not be suggested to other people. Recording is not permitted while a learner under 18 is present.

Report concerns promptly

Use the report option on a post, message or live session, or open a ticket from Support. Can’t log in? Use the Contact form. Describe the behaviour, account or session involved without spreading harmful content.

Verification

What edsoQ checks, and what it does not

Exactly what each verification involves, and who is responsible for a QSquad.

What “verified” means on edsoQ

Account verification: The person submits a photo of an identity document showing their name, document number, expiry and nationality. An edsoQ reviewer checks it against their account details.
Teacher identity check — “Identity checked”: No teaching licence, degree or teaching certificate is required. The teacher uses a real photo of themselves as their profile photo and submits a copy of their own original passport or accepted national ID card — the accepted options depend on nationality and issuing country — for edsoQ’s identity KYC. The “Identity checked” label means the teacher completed that identity KYC process. It does not verify teaching qualifications, accreditation, teaching quality, every profile statement, future conduct or learning outcomes. Identity documents are private, are not public profile content and are handled through authorised access under the Privacy Policy.
Teaching access: Opening or hosting a QSquad also needs an active teacher subscription — the six-month free period counts — and the current teacher terms accepted. The subscription and identity KYC are separate: a subscription does not verify identity.
Organisation verification: The organisation submits its details for review. An organisation’s public page appears only once it is verified.

Verification confirms completion of edsoQ’s stated checks. It does not constitute a rating or guarantee of teaching quality, qualifications, course accreditation or learning outcomes. A teacher subscription is access to platform features, not a professional endorsement.

Getting started

How to get started

1
Know the rules
Review the community guidelines and privacy information.
2
Set up your account
Confirm your email address and choose your privacy settings.
3
Check before you join
Review the provider, syllabus, suitability, schedule, fees and terms before joining.
4
Report what concerns you
Use the report option where you see the problem, or open a ticket from Support.
5
Follow up
An edsoQ reviewer looks at each report and decides. Reply with any details they ask for.

Where to turn

FAQ

Frequently asked questions

What can I report?

Report harmful conduct, suspicious accounts, privacy concerns or issues involving a learning session.

Can a parent access a student account automatically?

No. A parent who asks to link an existing account sees nothing until the student approves. A new learner under 18 is linked to the parent whose invitation they registered with.

What if there is immediate danger?

Seek appropriate local emergency assistance. Use edsoQ reporting for the platform-related concern as well.

Will every report have the same outcome?

Reports are reviewed according to their circumstances and the relevant policy; this page does not guarantee a particular decision.

Verification

Verification scope and independent responsibility

Verification refers only to the particular checks described for that verification process. A teacher’s “Identity checked” label means they completed edsoQ’s identity KYC; it does not verify teaching qualifications, and reviewing a submitted identity document is not the same as confirming every statement with an issuer. Neither verification nor a teacher subscription is accreditation, a quality rating, an assurance of authorisation in every jurisdiction or a guarantee of future conduct. Providers must keep submitted details current and must not describe an edsoQ badge as official educational approval.

Teachers and organisations are independently responsible for their profiles, qualifications, affiliations, listings, materials, teaching delivery and conduct. Each user is responsible for their own content and behaviour. Learners and parents should review suitability, syllabus, schedule, price and relevant credentials before joining. edsoQ does not guarantee teaching quality, every user statement, accreditation, future conduct or learning outcomes. edsoQ remains responsible for its own platform processes and any duties that cannot lawfully be excluded.

Something worrying you?

Report it where you see it, open a ticket from Support, or use the Contact form if you cannot log in.