Frequently asked questions

edsoQ is a social learning platform that brings students, parents, teachers, and educational organisations together in one digital environment. It combines social discovery with collaborative learning through QSquads, helping people access educational opportunities and share learning costs.

edsoQ was created to make learning more accessible, affordable, and collaborative. We believe education should not be limited by the cost of individual tuition when learners can benefit from studying together.

It represents the core idea behind edsoQ. Eligible participants can share the cost of a learning session, potentially reducing the cost per participant while benefiting from collaborative learning.

Both. edsoQ combines social interaction and educational discovery with structured learning opportunities. Users can discover subjects, connect with learners, join QSquads, and engage with teachers and educational organisations.

A QSquad is a learning group created around a course, subject, skill, or educational objective. Depending on its settings, a QSquad can be public or private and may allow learners to participate in shared learning sessions. See the QSquads page

Students, parents and guardians, teachers and educational organisations. A learner under 18 must register through an invitation from a parent or guardian’s edsoQ account. From their 18th birthday, a learner may register independently without that invitation, subject to the other account eligibility requirements.

Creating an account is free and there is no registration fee. You pay for the QSquads you join, in Creds from your wallet. Teaching access requires a teacher subscription: Every teacher starts with six months of free, unlimited QSquads, with no card needed. After that, Basic is free (1 active QSquad), Pro is 10 Creds a month (up to 5), Max is 40 Creds a month (up to 25), Pro Max is 100 Creds a month (up to 100), paid from your wallet.

edsoQ is launching in the UAE. Prices are shown in Creds (1 Cred = USD 0.40), every time is shown in your own time zone, and wallets are topped up by card in US dollars or in your own currency at the day’s rate.

Users can identify languages relevant to their learning activities and QSquads. Available languages may expand over time, and interface language availability may differ from the languages offered by individual teachers.

Traditional tutoring often has one student paying for a whole session. On edsoQ a teacher sets one price for the whole group per session, and the learners enrolled share it equally — a QSquad can also be for a single learner.

No. edsoQ facilitates learning opportunities but cannot guarantee grades, examination results, qualifications, employment, or other academic outcomes.

The availability of qualifications or certificates depends on the specific provider and programme. Verify the awarding body, accreditation, entry requirements, and recognition before enrolling.

Create your account and set up your profile. Every account starts as a student, so you can learn straight away. From the same account an adult can later link a child (parent features start when the student accepts) or become a teacher (teaching starts when every setup step is complete). An organisation is created from inside an account by the person who will own it. You never need a second account. Create your account

Create your account with your name, email, date of birth, gender and a password. Every account starts as a student. If you are under 18, register through a valid invitation link from a parent or guardian. From your 18th birthday, you may register independently without that invitation.

A learner under 18 must register through a valid parent or guardian invitation. The parent uses their own edsoQ account, chooses Link a child, confirms they are the child’s parent or guardian and makes an invitation. The learner registers using that link, after reading what the parent will be able to see and do; registering is their acceptance, and their account is still a student account. The invitation is single use and expires. Registration for a learner under 18 without a valid invitation is refused. From the learner’s 18th birthday, they may register independently, and parent linking stays available.

There is one account. Every account is a student account, and parent and teaching features are added to it rather than replacing it. Parent features for a child start only when that student accepts your connection — a sent, waiting, expired or declined invitation gives you nothing. Your own learning, your children and your teaching each have their own area: My learning, My children and Teaching.

Choose Link a child, enter the student’s email or username and confirm you are their parent or guardian. The student sees your name and photo and exactly what accepting would let you see and do, then accepts, declines or reports the request. Until they accept you see nothing about them; an unanswered request expires and can be sent again a limited number of times. A student can also send their parent an invitation link. Linking is available for students of any age and is never ended automatically at 18. Accepting confirms the connection on edsoQ; it is not proof of parenthood or legal guardianship. Either of you can remove it at any time.

A parent adds funds to their own wallet and pays for a linked child’s seats from it. Learners under 18 do not add funds.

Messaging is between connected adults. Learners under 18 do not connect, message or post; they take part in their QSquads’ sessions.

Yes. A student aged 18 or over can create a QSquad around what they want to learn and publish it as a request: teachers find it and ask to teach it, or the student invites one. The student owns it; a confirmed teacher teaches it. Creating a QSquad does not enrol or charge you — you join it like anybody else once its teacher is confirmed.

Include only information necessary for learning, such as a display name, interests, preferred subjects, and learning goals. Do not publish passwords, home addresses, or sensitive personal information.

Editable information can be updated through account settings. Some changes may require verification or support assistance.

Use the password-reset process on the login page. If you cannot regain access, contact Support. Reset your password

Use one account: parent and teaching features are added to it, never created as separate accounts, and your learning history stays with it. Multiple accounts used to manipulate reviews or verification may be restricted.

You may request deletion through settings or Support, subject to verification, outstanding transactions, and legal retention obligations.

An organisation is not a separate account. A person creates the organisation from inside their own account and becomes its owner; teachers join it by accepting an invitation. Its public page appears once it is verified.

Institutions, training centres, tutoring businesses and learning communities. The organisation submits its details for review, and its public page appears only once it is verified.

Create your account, then create the organisation from inside it. You become its owner and can invite administrators and teachers, each of whom uses their own login. Create an organisation

No. There is no registration fee for an organisation or for any other account.

Where supported, organisations may have access to customised QSquads and larger groups, subject to configuration, pricing, and service restrictions.

Organisation-level features may allow authorised administrators to coordinate teachers and learning activities. Organisations remain responsible for their representatives' compliance.

Eligible organisations may offer permitted learning activities. Claims about accreditation, certification, recognition, or outcomes must be accurate and verifiable.

Organisations can contact edsoQ through its official Support or partnership channel. Commercial collaborations may require separate written terms.

Yes. An organisation has its own wallet, separate from its members’, and its earnings from QSquads can be withdrawn and are paid out in US dollars. Revenue is not guaranteed.

Organisations may access only information authorised for their role and necessary for the relevant activity, in accordance with the Privacy Policy and applicable law.

Permitted promotion may be available subject to marketing and commercial-use rules. Deceptive offers, false affiliations, and unsolicited communications are prohibited.

Partnerships may be suspended or terminated under the relevant agreement, Terms of Service, and law. Outstanding obligations must be addressed under applicable terms.

Creds are edsoQ’s payment unit. 1 Cred = USD 0.40, and every wallet balance and price on edsoQ is shown in whole Creds. How Creds work

Only by adding funds to your wallet by card, in US dollars or another supported currency at the day’s rate. You receive the Creds shown once the payment is confirmed.

Yes. QSquads are paid for in Creds from your wallet.

Students and parents cannot withdraw Creds as cash. Teachers and organisations withdraw their earnings, paid out in US dollars.

No. Transfers, external sales, or unauthorised exchanges of Creds between accounts are strictly prohibited.

No. Creds are not a rewards system: there are no Creds for activity, referrals or levels.

No. You can share a QSquad’s link with a friend, but referrals carry no reward.

A transaction credited in error or reversed by a chargeback is corrected with a reversing entry, shown in your transaction history. Contact support to question an adjustment.

No. Creds are edsoQ’s payment unit for paying within edsoQ, not an investment, a cryptocurrency or a currency you can trade.

Enter the code in the designated field and confirm the discount before payment. Check the terms if the code is invalid, expired, or ineligible.

Account verification: you submit a photo of an identity document (name, number, expiry, nationality), which an edsoQ reviewer checks against your account details. Teacher identity check: the teacher uses a real photo of themselves as their profile photo and submits a copy of their own original passport or accepted national ID card for identity KYC; no teaching licence, degree or certificate is required. The “Identity checked” label means the teacher completed edsoQ’s identity KYC. It does not verify teaching qualifications, accreditation, teaching quality, every profile statement, future conduct or learning outcomes, and a teacher subscription is not a professional endorsement. Organisation verification: the organisation submits its details for review. Documents are stored privately and every access is recorded. Verification confirms completion of edsoQ’s stated checks. It does not constitute a rating or guarantee of teaching quality, course accreditation or learning outcomes.

False information, forged documents, or misleading qualifications may lead to rejection, restriction, suspension, or termination under the Terms of Service and applicable law.

Yes. You add roles rather than change them. Every account is a student; an adult can add the parent and teacher roles from inside their account, and they stack. The teacher role needs identity KYC, your own profile photo and an active teacher subscription before you host a QSquad; the six-month free period counts, and adding a role never restarts it.

Features, services, pricing, and policies may be updated under the Terms of Service and applicable law. Material changes will be communicated where required.

Depending on the circumstances, edsoQ may remove content, restrict features, suspend an account or terminate access where permitted.

You may request closure through settings or Support, subject to verification, outstanding transactions, retention requirements, and contractual obligations.