Understand your costs before you join

Plans are priced in Creds and paid from the wallet, like everything else on edsoQ. The subscription is separate from session prices, revenue sharing and withdrawals, and its fee never comes out of pending earnings. A subscription does not guarantee bookings or earnings and does not verify identity — identity KYC is a separate step.

Creds

Creds are payment credits representing confirmed top-ups or eligible platform earnings. One Cred has a value of USD 0.40; top-ups are paid in US dollars at that value, or in another supported currency at the day’s rate. Creds are not reward or rebate points. Attendance, referrals, ratings and course completion do not generate reward Creds. There are no Creds lifetime reward levels or colour multipliers.

Teacher subscription

Teaching access requires an approved identity check, the teacher’s own profile photo and an active teacher subscription. Every teacher starts with six months of free, unlimited QSquads, with no card needed. After that, Basic is free (1 active QSquad), Pro is 10 Creds a month (up to 5), Max is 40 Creds a month (up to 25), Pro Max is 100 Creds a month (up to 100), paid from your wallet. The six-month free period is given once, from when a person becomes a teacher (teachers who joined before 21 October 2026 have six months from that date); no card or payment details are needed, and adding or switching roles never restarts it. Custom capacity is agreed with edsoQ. A plan can be chosen and its monthly wallet debit authorised before the free period ends; the first debit is taken when it ends. Fees are paid in Creds from the wallet’s spendable balance only — never pending earnings or reserved funds, and never a partial debit. Reminders start two months before the free period ends. QSquads above a plan’s allowance are On hold — subscription required until a suitable plan is active: nobody can join and the next sessions do not open, while enrolments, the schedule and payments are kept, and the teacher chooses which QSquads continue. Subscription fees are separate from session prices and revenue sharing, a subscription does not verify identity, and there is no teacher deposit.

Group value and Tax

The minimum total teaching-session value is 100 Creds for the group, not 100 Creds per learner. The teaching-session value multiplied by the number of sessions is the group course commitment. The learner’s share depends on the participant count at the joining deadline. The maximum reservation, sessions, additional fees, optional items, applicable Tax and final total must be disclosed before confirmation. Tax is shown once in the total; a transaction summary states whether it is included or additional. General website wording does not establish one Tax rate for every country.

Joining deadline

Joining and ordinary withdrawal close 24 hours before the first session. Before that deadline a learner may leave and the reservation is released under the payment rules. At the deadline, enrolment is assessed and the disclosed share is charged from the hold; any excess hold is released. If minimum enrolment is not met, the QSquad does not proceed and holds are released. After the deadline, students, parents, teachers and organisations cannot make an ordinary cancellation or removal. Safety restrictions, technical incident handling and remedies for non-delivery are separate processes and do not authorise an undisclosed increase in another learner’s locked payment.

Provider revenue share

Provider revenue shares are 60% for 1–5 learners, 70% for 6–9, 80% for 10 and 90% for more than 10. Above-10 QSquads are for authorised organisations only; an individual teacher’s QSquad is limited to 10 learners. The provider payment summary must identify the sharing basis, participant-count lock, treatment of Tax and pass-through charges, and any deductions before the provider confirms the arrangement. A revenue share is not a guarantee of bookings, earnings or availability for withdrawal.

Withdrawal charges

The current withdrawal service charge is 5% of the withdrawn amount plus applicable Tax on that charge, separately from the provider revenue share. The net payout is paid in US dollars at USD 0.40 per Cred. Pending, reserved or disputed funds are not necessarily available for withdrawal. Payment summaries must show the gross amount, deductions and net payout; neither income nor payout dates are guaranteed.

Before you confirm

Before confirming, review the final amount and any disclosed rounding adjustment. The total must reconcile with the transaction record; no undisclosed charge may exceed the maximum hold accepted by the payer.

If a teacher does not attend

If a teacher has not joined when a session is due to start, report the session through its reporting option or Support; use the public Contact form if you cannot sign in. Include the scheduled time and time zone, the session reference and what occurred. Attendance records, participant information and any relevant technical incident may be considered. A report alone does not establish fault. Disputed earnings may be held pending review. The decision may provide an eligible refund for the undelivered part, or a replacement session accepted by the affected learner, according to the applicable terms and rights. A learner need not accept an undisclosed replacement or pay again merely to report non-delivery.

Provider non-attendance

Confirmed provider non-attendance may lead to an account warning, corrective steps, temporary restrictions on hosting or publishing, or suspension or termination for serious or repeated failures. The response depends on the evidence, seriousness, previous incidents and applicable rules. Refund adjustments concern the affected transaction; no automatic monetary fine or fixed penalty amount is established by this text. A provider may submit relevant evidence and request review through Support.